Customer service goes both ways

Did you ever notice that when you’re nice to a customer service representative, they more often are nicer back to you, and your issue becomes more easily resolved? The same holds true with health care professionals, including paramedics, nurses and doctors.

Before I continue, not to contradict an earlier post: patients are NOT customers! But the principle of the notion still holds true in this situation. It would be nice to say that all individuals who present to the Emergency Department, or even to a clinic or doctor’s office for that matter, are all treated equally. The truth is, it’s not the case.

Like anyone in any job, I have good days and bad days. I do my best to put on a good face with an open mind when I step into a room to see a new patient. If the first thing that comes out of their mouth is something snarky, (usually a comment on how long they’ve waited to have their sore throat examined), or sometimes things bordering personal insults, it’s a bit more difficult to maintain that good face and open mind.

Please keep in mind that the quality of service is and should never be compromised. But the difference between doing that little extra versus just doing what is required can often surface in this situation.

Bottom line: be nice to your nurses and doctors, as they’re there to HELP you. And remember, you’re not the only one seeking help. You will be seen and cared for. Everyone will enjoy a more pleasant and rewarding experience if there is understanding on both ends.

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